ViserDesk - Support Ticket Management Helpdesk Platform

ViserDesk is a helpdesk / ticketing system script/software built for businesses of all sizes that need to manage customer support, service requests, and technical issues in a structured way. It is provided as source code (PHP Laravel) so you can host, customize, and run it yourself.

ViserDesk is a Support Ticket Management Helpdesk Platform designed for all types of businesses that need a support ticket platform for their business. ViserDesk support ticket system is designed to streamline and automate the management of customer inquiries, technical issues, and service requests. It offers a robust platform that supports multiple departments and agent roles, ensuring every ticket is tracked, prioritized, and resolved efficiently. Key features include ticket creation and assignment, status tracking, agent performance monitoring, department-based response analytics, and real-time communication between customers and support staff. The system aims to improve operational efficiency, reduce resolution time, enhance customer satisfaction, and provide actionable insights for managers, all while maintaining high standards of security and reliability.

ViserDesk ticket system is important for every business because it turns customer issues into organized, trackable, and actionable tasks, rather than letting them get lost in emails, chats, or phone calls. Whether customers come from email, live chat, social media, or the website, all data is stored in one place. This prevents confusion and duplication of work. Each ticket has a unique ID, priority level, and status, so businesses can monitor progress, assign responsibility, and ensure nothing slips through the cracks. ViserDesk Automated workflows, canned responses, and priority rules help teams respond quickly, improving customer satisfaction.

Demo Access:

Highlighted Features:

• Complete Support Ticket Management System
  Manage customer inquiries, service requests, and technical issues in one organized, easy-to-use platform.
  
   
• Multi-Department & Role-Based Access
  Assign tickets by department and role for faster resolution and better team collaboration.
  
   
• Advanced Ticket Tracking & Prioritization
  Track ticket status, set priority levels, and ensure no request slips through the cracks.
  
   
• Integrated Knowledgebase
  Provide instant support and self-service resources for improved customer satisfaction.
  
   
• Canned Responses & Automation Rules
  Save time with automated workflows, pre-set replies, and intelligent ticket routing.
  
   
• Customer & Agent Performance Analytics
  Monitor performance, track resolution times, and generate actionable reports.
  
   
• Security & Notification Controls
  Built-in verification, spam filters, and real-time notifications keep operations secure and responsive.
  
   
• Customizable Frontend & Multi-Language Support
  Tailor the platform’s appearance and serve customers in multiple languages without coding.
  
   

Built for the future

Using the best, future-proof, easy-to-use, and secure stack known to the world: Bootstrap, Laravel, jQuery.
 

What will you get along with this script?

- Full Source Code
- Project Documentation
- Complete Project Database